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How to Authenticate Gmail

Once your Customer Success Manager has enabled your Gmail integration on the backend, the integration will require authentication. (Note: if your organization's Gmail settings do not trust OAuth applications by default, please make sure to have your GSuite administrator "Trust" the application.)

To authenticate, log into Rival Search and follow these steps:

  1. Click "Your Settings" The Search page with the account menu open and Your Settings highlighted
  2. Click "Track" The Your Settings page with an arrow pointing to the Track tab
  3. Click "Authenticate" The Track tab of Your Settings with Gmail marked Needs Setup and the Authenticate button highlighted
  4. Track would like to access your Gmail account, please click "Allow." A permission prompt for Entelo Track asking for offline access, with Deny and Allow buttons
  5. If successful, there should now be a green "Enabled" sign, next to your Email Integration The Track tab of Your Settings with Gmail marked Enabled and an option to add a Gmail label

If not successful, please contact Support. (Note: if your organization's Gmail settings do not trust OAuth applications by default, please make sure to have your GSuite administrator "Trust" the application.)