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Report a duplicate profile

  • Sometimes you may find a duplicate profile for a candidate. Best practice is to report the profile so that the Rival Support team can research and then merge the profiles into one.
  1. In the Search results panel for the profile you want to report, click three-dot menu icon and click Report Profile. The Report Profile dialog opens.
  2. From the Select reason drop-down, click Other.
  3. In the Additional description box, type I am reporting a duplicate profile. The profile is the same as: and then paste the link of the duplicate profile.

    Tip: Also include as much information as possible so the profiles can be identified and merged.

  4. Click Report. The Support team will use the information to research and then merge the profiles.