Chat Portal Features

What can Recruiters do from the Chat Portal?

Mark as 'High Priority'/Mark as 'Regular'

Any conversation can be flagged as High Priority, on the contrary, any conversation that is already marked as High Priority can be unflagged at any point using the same action.
The indicator that a conversation is flagged as HP is the blue star icon.
Recruiters can filter the pool of Candidate Messages by High Priority.
Recruiters can choose to receive email notifications only from High Priority conversations by managing the settings on the User Settings page.
Recruiters can choose to receive desktop notifications only from High Priority conversations by managing the settings on the User Settings page.

Reload to Fetch New Messages

Since the chat portal does not receive new messages instantly, unless its refreshed, this action allows the user to reload only the chat instead of the entire page and check if there are new messages.(This is a temporary solution until we introduce instant messages).

Mark as Read/Mark as Unread

Conversation thread that has new messages - can be marked as read or unread. The flag is global - company-wide, not per user.
If a recruiter want's to, they can intentionally leave the messages as Unread so that other recruiters can still see that there are new messages.

Go to the Candidate's Profile

By going to profile, the user will land on the particular job application candidate profile page from where they can continue the conversation but also see all the relevant candidate info.

Send Messages

The recruiter can type in their message text and send it.
The recruiters with 'Read Only' permission cannot send messages. They can read the conversation, but the send message field is disabled.

Send Attachments

Recruiters can choose to upload a file and send, which will allow them to choose any file type. The maximum size allowed is 100MB.
Recruiters can choose to upload a file and send, which will allow them to choose between IMAGES and PDF file type. The maximum size allowed is 100MB.
The image file once sent, will be previewed in the chat. Other files will show up as attachment messages containing the file name.
The user receiving the file can click on it and it will load in a new tab if the browsers allow downloading - it will start automatically.

Scroll to View Entire Conversation History

The recruiter can scroll up and keep loading the entire conversation history that includes all the messages sent to the candidate and received from the candidate for this job application:
Messages sent to candidate thoughChat channel
Messages sent to candidate thoughEmail channel
Messagessent to candidate though theSMS channel
Messages received from the candidate through theChat channel.
The messages sent through the Chat Channel are in Blue.
The messages sent through other channels - Email and SMS are white and have particular icons.

What can Candidates do from the Chat Portal?