Question Bank: Retail

Are you looking for your purple squirrel in Retail? Not to worry, we here are ConveyIQ by Entelo are here to help with some questions that can help you locate your purple squirrel!

Below, you will find questions divided into sub-categories for Retail.

Behavioral

1. Are you the type of person for whom things never seem to fall through the cracks?
2. Can you tell me about a time at work when you faced a difficult situation and how you worked to resolve it?
3. Can you tell us about a time that you handled a tough customer situation, what happened and how did you resolve it?
4. Have you ever had to use your creativity and/or resourcefulness to solve a problem, what was the situation and how did you resolve it?
5. How do you feel about making a tough decision? Describe a time in which you were faced with a difficult choice, and how you handled the situation.
6. How important is it for you to develop a strong rapport with your employees? Why is that?
7. How would you measure the success of this position?
8. Tell us about a time at work when you faced a difficult situation and how you worked to resolve it?
9. What do you use to develop a quick rapport with customers? Do you use any special techniques?
10. What principles guide your conduct?
11. What role do you believe relationships play in making a sale?
12. What would motivate you for optimal performance?
13. What would you do if you suspected that an employee was stealing?

Customer Service

1. A co-worker is rude to customers, what should you do?
2. A customer wants to pay for $15 worth of merchandise in quarters, do you accept it?
3. Describe a time when you had to handle a difficult customer.
4. Describe your favorite salesperson or sales experience. What did they do?
5. Give me an example of when you received poor customer service, and then explain how you would have handled the situation differently.
6. If a customer came in and wanted to return an item they had obviously used extensively without a receipt, what would you do?
7. Talk about a time when you were challenged in the sales process Why was that and how did you handle it?
8. Tell me about an experience where you felt you were at your best with helping a customer.
9. Tell us about a time when you experienced excellent customer service, what made it an exceptional experience?
10. The credit card machine is broken. What do you say to the customers?
11. What are your strengths and weaknesses when interacting with customers?
12. What is customer service?
13. What is good customer service?
14. What type of retail sales systems have you used in the past?
15. Why do customers shop at this store?

General

1. How much did it require you to use your math skills?
2. If hired, how long do you plan on working here?
3. Tell me about your previous work experience as a retail salesperson.
4. What do you know about this company’s products and services?
5. What has been your greatest accomplishment?
6. What have you done at your present/last company to increase revenues, reduce costs, or save time?
7. What makes you a great candidate for this job in particular?
8. What type of products and merchandise have you been most successful with selling?
9. What was the management structure in your previous retail sales jobs?
10. What would you do if your replacement doesn't show up?
11. Who was your best boss? Why?
12. Why are you applying to work here?
13. You are scheduled to leave at 6 pm. Your replacement worker doesn't show up. What would you do?

Simple Math

1. A 16-story building has 12,000ft on each floor. Company A rents 7 floors and company B rents 4 floors. What is the number of square feet of unrented floor space?
2. A computer printer produces 176400 lines in a given day. If the printer is in operation for 7 hrs during the day how many lines did it print per minute?
3. From its total income a company spent $20000 for advertising, half of the remainder on bonuses and had $6000 left. What was the total income?
4. If one cup of coffee costs 1.29, how much does three cups cost? How much do they cost with 5% tax added on?
5. In a certain company 20% of the men and 40% of the women attended the annual company picnic. If 35% of all the employees are men. What % of all the employee went to the picnic?
6. In a computer tape library there are two racks with 40 tapes per rack. In a given day 30 tapes are in use. What fraction remains in the rack?
7. Potato chips are on sale at half price. They sell for $1.39. How much is 50% off?
8. The customer's purchase totals $46.67. She gives you two twenty-dollar bills and a ten dollar bill. How much change do you give her?