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Question Bank: The Manager's Book of Questions by John Kador

Are you looking for your purple squirrel in The Manager's Book of Questions by John Kador? Not to worry, we here are ConveyIQ by Entelo are here to help with some questions that can help you locate your purple squirrel!

Below, you will find questions divided into sub-categories for The Manager's Book of Questions by John Kador.

Customer Service

  1. How has technology made customer service better, and how has technology make it worse?
  2. Tell me about the worst customer service dilemma and how you overcame it.
  3. We're all customers. What frustrates you about customer service?
  4. What's one thing we at this company could do to make our customers even more satisfied with us?
  5. What strategies have you developed to listen to emotional customers without getting hooked?

Entry Level

  1. If you were to start college over again tomorrow, what courses would you take? Why?
  2. Tell me about a time when you persuaded team members to do things your way.
  3. Tell me about a time when your employer was not happy with your job performance.
  4. What aspects of your education/job do you rate as most critical?
  5. What kinds of people do you like to work with?

General

  1. Has competition had any positive or negative impact on your accomplishments? How?
  2. How important is it for organizations to publish ethics policies and guidelines?
  3. Tell me about a time when you surmounted a major obstacle.
  4. What goals have you set for yourself?
  5. What was the last product or service you saw that took your breath away?

Human Resources Management

  1. Can you tell me a little about yourself?
  2. Do you have a favorite interviewing question you like to ask candidates?
  3. Give me an example of a time when you were assertive and took the initiative to get a particular job done.
  4. If you were going to be fired, how would you like your supervisor to handle it?
  5. There are two applicants for one job. They have identical qualifications in every aspect. How do you decide?

Sales and Marketing and/or Sales Management

  1. Can you sell me our product/service?
  2. How do you deal with rejection?
  3. Tell me about a time when you almost lost a sale and worked hard to get it back.
  4. Tell me a little about yourself.
  5. When you cold call a prospect, what obstacles do you expect the clerical staff to put in your way?