Rival Help CenterWorkflow

Step 5: Confirm and process

The Confirm Import step with a checkbox to import 6 records and a Finish button

This step processes the records in the uploaded file.

Key info

  • This page shows the number of records scheduled for import.
  • There is no current method to correct records through the user interface. You must correct in the Excel file and re-upload.
  1. On the Confirm Import page, click the check box beside the record count.
  2. Click Finish. The import process begins. A message appears in the upper right: A green Import Initiated notification with a close icon When the file is processing, this icon is shown: up-down arrows icon After the file is processed, it moves to the History panel: The Imports page with an arrow pointing to a completed import in the History list It has a check mark, which means all the records in the file were processed. If a file has an alert icon, it means one or more records did not process. The Imports page with the warning icon beside an import in the History list circled in red
    1. Click external link icon to view details. Import details show each record in the file and if they processed successfully: The Import Details window showing a record with an Error status, a copy icon and a Close button
    2. Hover your mouse over the Error status for error details or click document icon to copy and paste the error into a document to analyze.
    3. After analyzing the error, open the Excel file and correct the error.
    4. Re-upload the Excel file with only the rows that had errors that prevented the user from being created or updated.
    5. Review (validate) the record, confirm, and process.