Rival Help CenterWorkflow

Review E-Verify response

  • After submitting an employee for E-Verify verification, review the E-Verify response and take appropriate action.
  1. From the Employee Task List, click the Submit & Resolve eVerify task.
  2. On the Task Summary page, click E-Verify Status. The E-Verify Response page opens and displays a response. Some of the most common responses are:
    • Employment Authorized
    • Photo Match required
    • Duplicate case detected
    • Tentative Non-Confirmation (TNC)
  3. Do one of the following:
If the response is:Do this:
Employment authorizedDo nothing in Rival Workflow. E-Verify automatically closes the case, resulting in Employment Authorized for the employee.
Photo match requiredFollow the steps provided on the Photo Match page.
Duplicate case detected
  • Read the duplicate case details. Click Edit to edit the case or click Continue to continue processing. Tip: When you choose to continue, a new page opens so you can select the reason the new case is being created. Click Continue to start verification process.

Note: There is a new limit that only allows one active case per user per client ID. This prevents a new case from being created if it is still an active case for the same Social Security Number within the same Company ID. When a new case is created and a duplicate active case is found, there will be a link next to the active case in the duplicate case list. This link shows the name of the task containing the open case and when clicked, redirects you to that task.

TNC• Review and follow the steps on the Tentative Non-Confirmation Process (TNC) page.