Use sentiment analysis to better understand feedback

• Sentiment analysis identifies text in feedback to determine whether it is positive, negative, or neutral.
• Use sentiment analysis to get a quick idea of the overall feedback trend in your organization.
• Sentiment analysis is a purchased add-on feature.

1. From the navigation bar, click Administration.
2. From the Settings page under App Setup and Dashboards, click Feedback.
3. Click the Analysis tab.
4. (If applicable) Select a date range. The default is Last 12 months. The page shows overall statistics, trend, source, and timeline as well as key phrases.